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Business Strategy for Hospitality & Tourism

Managing Events for Hospitality and Tourism

Emerging Issues in the Tourism Industry

This course is designed to be contextualizing principles and practices of organizational behavior in educational settings informed by discourses and concepts within the field of organization theory and development. This course includes an introduction, workplace emotions, and attitudes, motivation in the workplace, work-related stress and stress management, decision making and creativity, foundations of team dynamics, communicating in teams and organizations.

This course is design to understand the advantage of current and relevant numbers that show which parts of your business are profitable and how your overall financial performance has unfolded over time. This course includes The Nature and purpose of accounting, the accruals concept and the principles of double entry.

Explains the various concepts of travel agency operations in a systematic manner and makes it easier for not only students of tourism management.

This course will provide the skills and knowledge to enable students to meet the latest challenges in the hospitality and tourism sector.

The basic concepts covered in the course include: the difference between marketing services versus products; the role of the service encounter; the key drivers of service quality; the customer‘s role in service creation; service design and innovation; going beyond service to create customer experiences; technology‘s impact on services; managing customer service expectations; and customer service metrics.

This subject focuses on the challenges faced by managers when making strategic decisions and managing organizations in a global environment. It examines the process of internationalization and the complexities of managing conflicting demands such as the need for cross-market integration, national responsiveness and worldwide learning. Topics also include the organizational capabilities required to manage across boundaries, the challenge of building and maintaining strategic alliances and the roles and responsibilities of individual managers.

Explore the concept of leisure and associated modes of provision within a tourism context, thus enabling a clearer understanding of management responses to the phenomenon.